Digital workers at BNY Mellon, also called AI agents, operate autonomously in tasks like coding and payment validation, with direct managers overseeing them. Soon, these digital employees will have email and Microsoft Teams access to communicate with colleagues. Developed in three months, two AI personas handle vulnerabilities and payment checks, each limited to specific teams. The bank plans to grow its digital workforce alongside human talent, signaling AI’s increasing role in finance.
AI-Powered “Digital Workers” Deployed at Major Bank to Work Alongside Humans
